FAQ

How long does it take an order to ship after it’s been placed? 

All orders take 4-5 weeks to ship out, from there it depends on your location to determine when it will reach you. We ask you provide your email when placing your order so that you can follow it as new updates become available. 

How do I contact customer service? 

You can email us at- ryderstudios.customerservice@gmail.com

Instagram: Ryderstudios.support

Twitter: ryder_support

Whenever you send your message over to us please provide your order number as well so we are able to clarify what order we’ll be looking at. 

Can you buy products if the store is closed? 

If you visit our site and it’s closed down that unfortunately means you missed our last drop. Each time we do a drop we leave the website open for a few days at a time then is shut down and will be reopened for the next drop. For updates follow @ryderstudios on instagram. Social media links are attached at the bottom of our webpage as well. 

Where is RYDER STUDIOS based? 

RYDER STUDIOS is based out of Atlanta, GA. Atlanta is also the location all orders are shipped out from. 

How can you return an order? 

If you receive your order and would like to send it back for a refund please contact us via email, instagram or twitter. We will provide you with a return label and then get a refund processed through shopify or paypal. Please also check out our refund policy for any additional information. 

Do we ship internationally? 

Yes! RYDER STUDIOS has worldwide shipping

How do I know my size? (Clothing)

For any questions concerning sizing/ how your product will fit, please refer to the product descriptions as each piece may vary. 

How can I figure out my fitted hat size? 

Your fitted hat size can be figured out by measuring the circumference of your head with a tape measure or any similar measuring device. Wrap the tape measure around your head about ¼ inches above your ear. Once you get that measurement you can refer to our hat sizing chart in the hat product description charge to find out your size.